you are not charged each time they pick up the phone |
costs is what you pay... value is what you get |
our focus |
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We focus our energy and talent on finding ways to better serve our clients. We take seriously the task of being a pleasure to work with and for - and hope to make you think "finally... a firm that actually gets it."
When we started our firm, we made a conscious decision to reject the traditional professional services model and a bunch of longstanding and irrelevant (in our view) assumptions.
We did this because, the way we see it:
We exist to serve our clients and offer value
We know collaboration helps everyone and gets better results
To offer great outcomes, we have to be great at what we do
We take a holistic view and see beyond transactions
We know that this approach is working because 80% of our new work is referred from existing clients.
When we started our firm, we made a conscious decision to reject the traditional professional services model and a bunch of longstanding and irrelevant (in our view) assumptions.
We did this because, the way we see it:
We exist to serve our clients and offer value
- We don’t have a fancy river view for us to enjoy at your expense.
- We understand the importance of giving you value and won’t recommend a course of action or service we wouldn't take ourselves or implement in our own business.
We know collaboration helps everyone and gets better results
- We involve you early and often in setting the strategic direction for matters. This is how we make sure we’re crystal clear on your objectives so we can identify the approach or solution that will deliver the most value to you.
- We get together internally to review what we’re doing for you, so you benefit from the entire team’s expertise - not just the individual serving you. This is part of our investment in our people’s development, so it's a cost we absorb, not a hidden additional charge for you.
- We generally get on with the other side in legal stoushes because we know this gets a better result and avoids wasted time where lawyers nitpick each other at the client's expense.
To offer great outcomes, we have to be great at what we do
- We don’t try and be all things to all people - rather we focus on areas we excel in.
- If we can’t offer A-grade expertise, we will tell you and help you find someone who can.
- If we do know best, we will share our expertise openly - even if it means having the courage to challenge or disagree.
We take a holistic view and see beyond transactions
- We operate in the real world and appreciate your success is intrinsically linked to ours.
- Our people take a holistic view of your situation and look for ways to offer you solutions that deliver.
We know that this approach is working because 80% of our new work is referred from existing clients.